Order Related FAQ

How do I contact Knightsbridge Medical?

By email:

Please email us at mail or chat with us via the form below.


67 Hatton Garden EC1N 8JY (no personal collection, online orders only).

What forms of payment do you accept?

We accept all major credit and debit cards. We accept VISA, MasterCard, payment by bank Direct Debit as well as Crypto payments via Bitcoin, Ethereum, XRP and Monero.

How long will it take to receive my order?

  • UK: 2-4 days
  • Europe & USA: 7 days
  • Rest of World: 5-10 days

I live outside the UK, what is the delivery charge?

Knightsbridge Club is free worldwide delivery! For other products there is a small shipping charge based on destination. This will be seen when you checkout.

Military Addresses

We accept orders to Military addresses. Please ensure that the address is clearly stated.

How do I return an item?

Please email us at mail and will send you a return code and instructions.

How long does it take for you to process returns?

You should allow 7 days for the credit to show on your account if you paid by credit or debit card and 10 days to receive a cheque refund for all other forms of payment.


Why is my billing address so important?

We cannot process your credit or debit card order without your full billing address and including postcode, so please ensure you supply this information even if you are requesting delivery to an alternative address. Please also ensure that your name matches the name as it appears on your card.

What is the CV2 number or card security code?

The card security code is a three digit number found on the reverse of your card on the signature slip. It is preceded by parts of your card number but it is always the last three digits.

The security code gives extra protection when shopping online, as only the person who holds the card will have access to the code, as it is not printed anywhere and does not appear on normal receipts.

We regret that we cannot process your order without this security number.

Do you offer any guarantees?

Our Unconditional Guarantee: With over a 97% success rate, we are more than confident that our products will work for you. Simply try the product for 14 days, using it as instructed with the enclosed dosage/usage advice. If after 14 days of use, you are not delighted with the product, simply send the used product or unused portion (for capsule products) back to us and we will refund you 100% of the purchase price. With our “No Delight – No Pay” guarantee, our product HAS TO work for you, or we will lose money on every order.

At Knightsbridge Medical, we adhere strictly to our “industry famous” guarantee. This is why we have been serving satisfied, loyal Clients now for over 18 years.

How are orders packaged for delivery?

All orders are shipped in plain brown packing boxes with minimal labelling for discretion and privacy.

Security & Privacy Policy

For our Security and Privacy Policy and Terms and Conditions, please click on the relevant link at the bottom of this page.

Product Related FAQ

Bathmate :

How does Bathmate work with iGro or Erecta?

Erecta is predominantly an erection tool for stiffer, fuller, larger erections that last longer. It also increases sex drive (libido). But all three products have the similar goals, developing the chambers of the penis as detailed above and elsewhere in this site. Bathmate is the world’s leading and most advanced pump product, iGro allows penis enlargement methods to be used with no device required. Combining the use of all 3 options is the ideal solution for greatest results in the fastest time period. Of course all 3 products can be tried risk free for 30 days under our quibble free money back guarantee

How does Bathmate work?

Your penis is divided into three chambers, two large ones on top which is your erectile tissue (Corpora Cavernosa), and one smaller chamber on the bottom which you urinate and ejaculate from (Corpus Spongisum). When you get an erection, your brain releases a hormone, which sends blood to your penis, filling your erectile tissue. video explaining how Bathmate penis enlargement works The blood spaces in the Corpora Cavernosa fill to the maximum, causing an erection. Now, the maximum your Corpora Cavernosa can fill is the size your penis presently is while erect. The great news is…

Your Corpora Cavernosa can be developed larger and stronger with Bathmate.

The more you use Bathmate the bigger these tubes become allowing more blood to fill them. Its like body building but for your penis.

The pump gaiter design forces are calculated to allow a minimal compression force whilst achieving maximum expansion force to allow the maximum growth with the minimum discomfort. The more water is forced from the Bathmate, the more the penis is forced to expand and the higher the hydro force vacuum becomes within.

Conventional air vacuum developers allow the air within to act like a sponge and compress and expand without enlarging the penis in proportion, this results in the enlargement of certain area and not other, i.e. foreskin and not length or girth.The Bathmate is filled up with water, positioned and sealed over the base penis area. Water is expelled by compressing the Bathmate pump gaiter, this produces the volume of area inside the Bathmate.

When compression of the pump stops, the non return valve closes, thus stopping water entering back into the Bathmate. Due to the unique pump gaiter design, the gaiter expands and tries to return to its original volume size. Because the water inside the Bathmate acts like a fluid solid, which means it cannot be compressed or expanded only the penis area can expand to replace the volume of water removed.

Is Bathmate limited to the bath or is it shower friendly?

Bathmate is effective in both the shower and the bath. For many men it is simply more convenient to use whilst showering.

1) Use the shower head to fill the Bathmate up with water.

2) Firmly grip the bottom of the Bathmate Hydropump to ensure water is not escaping.

3) Put your penis inside the Bathmate unit and pump the device towards your body to create a vacuum.

4) Continue showering as normal. You don’t need to keep hold of the Bathmate and can thus move your hands freely to wash. To ensure you have created the optimal vacuum, simply pump the gaiter every 4-5 minutes.

5) When the 15-20 minutes is up, release the vacuum by pressing the pressure release valve at the end of the unit. Now remove your penis from the Bathmate unit.

6) That’s it. Then just carry on showering as normal. As you progress you will see genuine improvements in penis size.

How much bigger will I get using the Bathmate Hydropump?

Generally, most individuals can gain up to an inch or more in length with a 30% increase in girth and volume. The increase is in both the erect and flaccid (soft) state. People who are much smaller flaccid seem to get the fastest most noticeable results.You will see results from the first time you use it it the second you take it off. However your penis will slowly start reducing back within a few hours. It’s not an overnight process but it is the fastest way of penis enlargement available other than surgery. Its similar to weight training, if you go to the gym once your body wont really look any different other than pumped up a little after training. If you to the gym 3 or 4 times a week you will start seeing changes. Bathmate is an exerciser and developer and after only a couple of weeks you will really start to notice the difference. The first thing you will notice is your girth flaccid will be a lot bigger as the pressure from the Bathmate opens your corpora cavanosa tubes and makes them bigger, ie hold more blood. Generally anywhere between 2 to 6 months the length will start increasing anything from 1/2 inch upwards and the more you use it the fatter and longer your penis will become.

The only difference in all penis size is the amount of blood your tubes can hold, the more you exercise and develop these the bigger your penis becomes.

How often should I use Bathmate?

Initial sessions should not exceed 15-20 minutes in any 24 hour period – you will be simply amazed at the development in both the erect and flaccid size of your penis, and it can also psychologically dramatically improve your sexual performance (stamina) too.

What makes Bathmate so much better?

There are many advantages to using a Bathmate…..

  • Your penis will get bigger, faster compared to alternative methods.
  • No painful & expensive surgery required
  • Very Affordable compared to surgery and other devices (jes extender)
  • Your erections can become much harder increasing pleasure.
  • Water helps to stretch the skin easier.
  • The results are fast and visible in 15 mins.
  • Its discreet and easy to use.
  • Its not uncomfortable like wearing a device in your pants for 4-6 hours every day.
  • Affordable and competitively priced compared to alternative methods.
  • Can help erectile dysfunction.
  • Can make male orgasms more powerful.
  • Can increase your partners pleasure.
  • The vacuum is 2nd to none.

After I buy one, what should I expect?

After only ONE session your penis will be noticeably bigger, thicker and heavier. For outstanding results use frequently. Bathmate is the only product in the world using patented hydraulic technology and in our opinion the most effective, comfortable, cost effective and fastest way to get penis growth in the market without expensive overnight surgery. It also can draw freshly oxygenated blood directly into the corpora cavanosa which can maximize penile fitness. So you can get the best of both worlds with Bathmate.

Are the gains permanent from the Bathmate (penis enlarger pump)?

Retention levels of both the length and girth increase that are made with the Bathmate can differ greatly from one man to another. Everybody is genetically different and just as some people can visit the gym once a month and look like a pro athlete, some guys would need to workout everyday to maintain that sort of appearance. Our studies show that once increases have been made there is no reason why these gains would reduce for any other reason than the ageing process. The good news is that the skin and tissue that makes up the penis, has some of the highest elasticity values of any part of the body so even if you didn’t use the mate for 10 or 15 years you would certainly still see some of the gains you had made in the first place.

Why is Bathmate safer than other enlargement devices?

The safety pressure valve on the Bathmate Hydropump allows the vacuum to form in a uniform fashion around the penis shaft, this removes the risk of the pressure increasing inconsistently and causing damage to the penis tissue. The cylinder will always be a perfect fit due to the way it is applied underwater forming an airtight seal around the shaft. These safety features effectively remove the possibility of over-pressuring the penis.

Are there any other safety concerns?

Although this is a safe product, you should make sure that you follow the instructions carefully. It should be stored and kept away from children. You should consult your doctor before using the product if you suffer from any physical penile conditions. Do not use if you have recently had surgery in this area or if you suffer any discomfort prior or after first use.
Penis Pumps have been used for years to get excellent results. Penis pumps are recommended by many medical practitioners for Erectile Dysfunction (ED) & stamina issues.

How do I keep my Bathmate clean?

Proper maintenance of your Bathmate will prolong its working life and ensure maximum possible gains. We recommend using luke warm soapy water.

Erecta :

Will Erecta increase my penis size?

During sex, yes, your partner will certainly feel that your penis is fuller, therefore larger as well as stronger, thicker and above all stiffer. This effect will subside sometime after sexual intercourse.

Is Extra Size also your Priority? Add iGro & Bathmate alongside your Erecta

If greater penis size is your main goal, we recommend that you use our Bathmate and iGro products alongside Erecta. The Erecta will help with erection quality & bloodflow, whilst iGro and Bathmate expand the corpora cavernosa in the penis, thus improving and speeding up your enlargement results.

How do iGro & Bathmate help?

Your penis consists of spongy reservoirs (erectile tissue chambers) called corpora cavernosa. Blood gathers within these chambers to produce an erection when aroused, creating the size your penis currently is. The size of your erection depends on how much blood your body pumps into the erectile tissue chambers. But the amazing thing is that your erectile tissue can be developed and ‘stretched’ to be larger and stronger, and to also create larger, fuller erections.

Simply put, your penis is extremely unfit, and smaller than it could be, if your erectile tissue chambers were larger and held more blood. Erecta is an all-natural blood flow stimulator that, alongside Bathmate & iGro helps push blood into, as well as stretch the erectile chambers of your penis during arousal. Its active ingredients act on the penile blood flow.

Using Erecta alongside the Bathmate & iGro products immediately affects these chambers increasing penis size. Simply follow the instructions that accompany the products.

How do I take it?

Each Erecta pack lasts a month and is a combination of 3 products used on a weekly basis as follows:
1 – Erecta Daily: You use this product (1 capsule) daily as instructed
2 – Erecta Booster 1: You use this on days when you engage in your ‘main’ sexual activity for that week.
3 – Erecta Booster 2: You use this on days when you engage in your ‘secondary’ sexual activity for that week (meaning that you use it 2nd after you’ve used Booster 1 previously in the last 7 days).
4 – To add further variety and to also reduce any possibility of your body ‘getting used to’ the product and reducing its efficiency, Booster 3 is introduced on alternate months (eg. Month 2, 4, 6 etc). As an added benefit, as new products or ingredients are added to the the Erecta formula, members of Knightsbridge Club will automatically receive them first.

We recommend that you stay well hydrated (drinking plenty of water) when using Erecta due to increased sexual activity and increased blood flow. Staying hydrated is a worthwhile and healthy practice for any person regardless of their regime.

How does it work?

Erecta works by blocking receptors in the body called alpha-2 adrenergic receptors. These receptors play an important role in inhibiting erections. Thus it helps alleviate erectile dysfunction by blocking the receptors responsible for preventing erections.

What does it contain?

Each package of Erecta lasts a month and comes as a 3 part product. You receive Erecta Daily alongside Erecta Booster 1 & Erecta Booster 2. Erecta contains a BRAND NEW combination of over 14 cutting edge, pharmaceutical grade, 100% natural proven ingredients. We are certain that NO OTHER product you’ve used delivers elevated testosterone levels, boost libido, boost sex drive and combat conditions such as erectile dysfunction or ‘soft, short time’ erections as quickly and effectively as Erecta. That’s why we give you a no nonsense, iron clad 30 day money back guarantee. This allows you to see the potent effects in the privacy of your home, completely risk free over a full month. Get started today!

If you want even stronger expanded & fuller, stiffer erections, or are just curious to see how much it improves your performance as well as your partner’s pleasure? Then definitely, yes.

What if I only have sex once a week or less?

In this case, you still take Booster 2 and it just gives your system a boost and remains in the system for your next sexual activity.

What if I have sex more than twice a week?

That’s great! Many will probably envy you. But in this case, you will have taken Booster 1 and 2 within 7 days. So your system will have had 2 boosts and the product will still remain active in the system for your next sexual activity.

We recommend that you stay well hydrated (drinking plenty of water) when using Erecta due to increased sexual activity and increased blood flow. Staying hydrated is a worthwhile and healthy practice for any person regardless of their regime.

I have no erection problems and an active sex life. Can I take Erecta?

If you want even larger, stronger and stiffer erections, or are just curious to see how much it improves your performance as well as your partner’s pleasure? Then definitely, yes.

What if my body ‘gets used to it’ and it stops working?

This can happen with dietary supplements. We have designed the product and the dosage routine in a way that this does not happen. This is through ‘dosage gaps’ and ingredient cycling via the Erecta Daily, Booster 1 & 2 elements of the product,

Warning: Who should not take Erecta?

Do not take Erecta if you:

You take any medicines called nitrates, often prescribed for chest pain, or guanylate cyclase stimulators like Adempas (riociguat) for pulmonary hypertension. Your blood pressure could drop to an unsafe level.

Discuss your health with your doctor to ensure that you are healthy enough for sex. If you experience chest pain, dizziness, or nausea during sex, seek immediate medical help.

Are pregnant or nursing.

Discontinue use and consult a medical doctor if you experience unusual symptoms.

Discontinue use two weeks prior to surgery. Consult a medical doctor before use if you have been treated for, or diagnosed with or have a family history of any medical condition, or if you are using any prescription or over-the-counter drug(s), including blood thinners.

Do not use this product if you are at risk or are being treated for high blood pressure, heart, kidney, thyroid or psychiatric disease, anxiety, depression, seizure disorder or stroke.

Consult your healthcare professional before use if you are taking antidepressants, MAO inhibitor or any other prescription drug.

Discontinue use and consult your healthcare professional if dizziness, sleeplessness, tremors, nervousness, headache or heart palpitations occur. Improper use of this product will not improve results, is not advised and may cause adverse reactions listed in the warning.

Erecta contains ingredients which may cause an elevation in blood pressure and heart rate, and should not be taken by people with cardio-renal diseases, ulcers, or hypersensitivity to any component. This product is intended for use by men and is not intended for use by women. If you are taking any medications or have any medical condition, consult your doctor before use. Avoid this product if you have liver or kidney disease, or high blood pressure. If any adverse reactions occur, immediately stop using this product and consult your doctor.

If you are a haemophiliac do not use Erecta. Because some ingredients in Erecta reduce blood clotting, it should be avoided by haemophiliacs and those who have recently undergone surgery.

Blood thinners such as aspirin, warfarin, and heparin should not be taken with Erecta.

Erecta should not be taken with drugs that increase blood pressure and heart rate such as tricyclic antidepressants.

Erecta is not intended for use by persons under the age of 18. Keep out of reach of children.

Store in a cool, dry place. If the packaging seal is damaged or ripped, do not use.

Quality Assurance

Erecta is a brand new, cutting edge proprietary blend of 100% natural ingredients. Each pack of Erecta is packaged to meet the highest standards and is backed by our unbeatable Customer Satisfaction Guarantee.

Total Privacy

All orders are discreetly packaged, and customer confidentiality is maintained at all times. We never share client data. Subscribe here to our occasional newsletter for information about new product launches as well as product related advice (you can unsubscribe with 1-click at any time).

What is erectile dysfunction (ED)?

50% of men over 40 have some degree of ED.

Erectile dysfunction is a condition that results in a man finding difficulty getting an erection or possibly keeping it long enough for sexual intercourse. It happens when not enough blood flows to the penis, preventing an erection and is referred to as ED (and impotence).

It affects possibly 30 million men in the U.S. So you should know that you’re not alone.
ED is many times caused by physical problems. These can include injury, side effects from drugs and disease. Diseases most commonly affecting ED are high blood pressure, high cholesterol, and even diabetes. Smoking, drinking, stress, and depression can also be key factors in ED.

What are some causes of ED?

Psychological or lifestyle factors can play a role in ED. Smoking, drinking, and stress can lead to conditions that affect blood circulation which is directly connected with erection issues due to lack of sufficient blood flow into the penis.

There are things you can do each day to improve your circulation and avoid some of the conditions that can lead to ED:

– Keep active daily (walking, running, weights, especially bodybuilding, even mowing the lawn).
– Reducing or taking to zero your alcohol intake
– Keeping your weight in check with healthy food and portion size choices.
– Stopping smoking.
– Actively reducing stress in your daily life

You will be surprised at how, even small increments in applying the above tweaks in your daily life can produce very significant results and benefits.

Medications that can have ED producing side effects include drugs used to trea the following:

Thoughts that lead to depression, worry, or anxiety can cause ED just as much as the ‘physical’ factors mentioned above..

ED with a physical cause can worsen when mixed with depression and worry.

Diabetes is a result of too much sugar, or glucose, in the blood. High blood sugar levels can damage nerves and blood vessels over time. This unfortunately includes the ones that produce erections. When this occurs, diabetes can contribute to ED.

A study showed that up to 83% of men with diabetes had some form of ED.

High blood pressure
High blood pressure places load on the heart, in effect making it work harder. This puts strain on the blood vessels leading to a hardening and narrowing of these blood pathways. This in effect causes vital blood to be prevented from reaching the penis properly, leading to ED. A study showed that more than 65% of men with high blood pressure also had some form of ED.

Additionally, some medications used to treat high blood pressure can lead to ED. Make sure your doctor is aware of all medications you are taking.

Heart disease
A symptom of heart disease is that it can clog or narrow the arteries. This can stop blood from flowing to the penis, and can cause ED. Speak to a doctor if in doubt to clarify if your heart is healthy enough for sex.

High cholesterol
High cholesterol levels can clog the arteries. This can result in slower blood flow to the penis. Therefore affecting erection quality.

A study showed that high cholesterol raised men’s risk of erectile dysfunction by 80%.

Obesity is directly linked with medical conditions that can affect blood flow. Lack of blood flow is a key reason for ED.

Prostrate issues
The prostate is a small gland is close to nerves that cause an erection to occur. Men with prostate cancer that require surgical removal of the prostate can experience ED.

Spinal injuries
Nerve damage caused by spinal injury can affect many functions in the body including erectile function. This includes achieving or maintaining an erection.